NEED A LITTLE HELP?

FREQUENTLY ASKED QUESTIONS

Everything you need to know before you pick up your first brush.

ABOUT THE KITS

What is included in a PAINT & CREATE kit?

Each kit includes a numbered canvas, pre-matched acrylic paints, brushes and a full-colour reference guide. Everything you need to get started is included.

Do I need any painting experience?

Not at all. Our kits are designed for beginners and experienced painters alike. Simply match the numbered paints to the corresponding sections on the canvas and take your time.

What sizes are available?

Our standard paintings are available in a 40 × 50 cm format, with selected designs available in other sizes.

How many colours can I choose from?

Designs are available in 24, 36 or 48-colour versions. More colours provide additional detail and a richer finished result.

Can I frame my finished painting?

Yes. A finished PAINT & CREATE painting is designed to look beautiful displayed in your home. Selected kits are available with framing options.

ORDERS & SHIPPING

How long will my order take to arrive?

Orders are typically delivered within 10–15 business days. As each painting is prepared and shipped specifically for your order, please allow a little extra time during particularly busy periods.

Do you ship internationally?

Yes. We currently ship to selected international destinations. Available destinations and shipping costs are calculated at checkout. Delivery times may vary depending on the destination.

How can I track my order?

You will receive tracking information by email once your order has been dispatched.

Can I change or cancel my order?

Please contact PAINT & CREATE as soon as possible because orders may enter processing quickly. Changes or cancellations cannot always be guaranteed once an order has been processed.

RETURNS & ISSUES

What is your returns policy?

We want you to be happy with your PAINT & CREATE purchase. If you change your mind, you can return your unused and unopened kit within 30 days of delivery for a refund, provided it is in its original condition and packaging.

What if my kit arrives damaged or something is missing?

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photographs of the issue so we can put things right.

What if I receive the wrong item?

Please contact the team with your order number and details of what you received.

THE PAINTING EXPERIENCE

How does paint-by-numbers work?

Each section of the canvas is marked with a number, and each paint colour corresponds to that number. Work through the sections at your own pace and watch the image come together.

How long does a painting take to complete?

This varies depending on the design, number of colours and your individual pace. Enjoy the process without needing to follow a fixed timeline.

Can I take breaks while painting?

Yes. The experience is designed to be enjoyed at your own pace. Keep paints sealed when not in use and allow painted areas to dry properly between sessions.

Do I have to follow the numbers exactly?

The numbered guide is there to make the process easy, but you are free to experiment and make the painting your own.